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Retail Success Briefing & Happy Hour

By Zendesk

Date and time

Friday, February 27, 2015 · 2:45 - 6pm PST

Location

Zendesk

1019 Market Street San Francisco, CA 94103

Description

You're invited to Zendesk's retail success briefing and happy hour on 2/27 in San Francisco. We're bringing together retailers and e-commerce customer support leaders for an interactive conversation and happy hour.

Learn from our in-house retail experts and mingle with customers to learn how they are driving purchase conversion and satisfaction through a seamless, omni-channel customer support experience.

Our goal is for you to walk away with ideas on how to engage with your customers to increase retention and build advocacy. Quick agenda below, and please reach out if you have any questions.

2:45pm - 3:00pm: Welcome and registration
3:00pm - 3:30pm: Chris Albro, Zendesk's Director of Customer Engagement, will share the trends we see in NPS, customer satisfaction ratings, and customer effort score
3:30pm - 4:00pm: Audrey Griffith, shares her experience running customer service at ModCloth for four years and how they used Zendesk to drive purchase conversion
4:00pm - 6:00pm: Celebratory Networking Happy Hour with the Zendesk team

Organized by

Sales Ended